Free shipping on orders over €100
Standard rate — €5

All orders are shipped from Berlin via DHL Paket. For information on transit time, please visit the company website (see Premium).

Standard rate — €15

All orders are shipped from Berlin via DHL. Once the parcel arrives in the destination country, it will be transferred to the local postal service. You can track all shipping updates through the link provided in your email. For information on transit time, please visit the company website (see Premium).

Please note that our delivery fees do not include customs duties and further costs that may be due upon arrival of the package to the country of destination. Please contact local customs for more information.

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To be eligible, items must be in original condition, and you’ll need a receipt or proof of purchase. Returns are not accepted for worn or damaged items.

To initiate a return, please contact us at mail@sumei.eu. If approved, we’ll provide instructions for sending your package. Note that return shipping costs, including customs fees, are the customer's responsibility.

Once we receive and inspect your return, we’ll notify you about the refund status. If approved, the refund will be processed to your original payment method, but please allow time for your bank to post it.

For any questions, feel free to reach out at mail@sumei.eu.

We offer an exchange policy for items eligible for return. To initiate an exchange, please contact us at mail@sumei.eu within 14 days of receiving your item.

Items must be in their original condition, with a receipt or proof of purchase. Exchanges are not accepted for worn or damaged items.

If approved, we’ll provide instructions for returning the item and receiving your new one. Please note that all shipping costs associated with exchanges, including customs fees, are the customer's responsibility.

Once we receive and inspect the returned item, we’ll notify you about the status of your exchange. For any questions, feel free to reach out at mail@sumei.eu.

Please inspect your order upon reception and contact us at mail@sumei.store immediately if you receive a wrong, damaged or defective item, so that we can address the issue and make it right.

We do not accept returns on gift cards and Archive Sale items.